SHIPPING POLICY

If you are not happy with your purchase, you have 30 days to return or exchange it. Please email us at kathleen@fernbankhoney.com to let us know that you would like to return or exchange your item.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns of food items such as honey.

 

Shipping
To return your product, please mail it to:

Fernbank Honey, 419 Fernbank Road, Brockville, Ontario K6V 7C1 Attn: Kathleen

You will be responsible for paying for your own shipping costs for returning your item.

 

Shipping costs are non-refundable.  

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kathleen@fernbankhoney.com

 

If you cancel an order before it has been shipped, you will be refunded your order less the 3% fee that our service provider charges us.